Frequently Asked Questions

I can’t find what I need on your site

Please contact us here or email support@koobu.com and we’d be more than happy to assist you.

How long do your services normally take to initialize and complete?

All of our services will be completed within 24 to 72 hours. Please see our Services page for full details.

How much will it cost?

The cost will depend on the service(s) selected. Please see our Services page for full details.

How do you actively monitor keywords and phrases online and within social media?

The cost will depend on the service(s) selected. Please see our Services page for full details.

What size businesses do you normally work with?

All sizes.

What types of businesses do you normally work with?

We work with all types of businesses, from larger corporations and non-profits to individual’s conducting free lance work.

Where do you find that most online social activity occurs?

Most of the activity for our clients occurs on Facebook, Yelp, and Twitter. However other Social networks seem to be gaining some ground.

What after sales support do you offer?

Many of our services are ongoing, subscription based, so we’re always available to support you. Normally we will provide a response within 24 hours.

What do you mean by Satisfaction Guaranteed?

We will make every attempt to ensure you are satisfied with our social media solutions and customer service. If for any reason you are not completely satisfied, we want to hear from you so we can work to better our business. And of course, you can cancel at any time.

How do I cancel my monthly subscription?

Simply send us an email stating you would like to cancel, and it will be completed within 24 to 48 hours.

What city is Koobu.com based out of?

Our office is located just outside of Seattle, Washington (United States)

Are you hiring?

Our office is located just outside of Seattle, Washington (United States)

Where did you come up with the name Koobu and what does it mean?

Good question…. But unfortunately no exciting story here… We simply wanted a short and easy to remember domain and business name 🙂

Have Another Question?

Please contact us and we’ll get right back!

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